About The Position
Floyd's Tire & Car Care is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.
As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.
Service Writer Responsibilities:
- Scheduling appointments with customers.
- Ensuring effective communication between service technicians and Floyd's Tire & Car Care customers.
- Inspecting vehicles and accurately diagnosing problems
- Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
- Preparing accurate repair orders, detailing problems and approving repairs
- Updating customers with any service recommendations made by service technicians
- Maintaining and enhancing knowledge of automotive maintenance and repairs
Applicant Requirements:
- At least 18 years old
- Recipients of a high school diploma or GED
- In possession of a valid driver's license
- Dependable, honest and outgoing
- Available to work weekends and some holidays
Click here to submit your application for this position.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Drove in from Ohio Friday night. Car broke down on busy I-70. Called AAA for auto shop recommendations, they gave me two that were the closest. Called the first only to be told can't help us. Second call was to Floyd's. They said get car there in the morning and we'll look at it. Dropped car off, spoke with Nikki and left. Returned a few hours later and was told all checks came back good (no codes or mechanical history showing why it broke down). They ran car thru the paces and still found all okay. I cannot thank the team there that Saturday enough for looking into our car issue. This allowed us that peace of mind to drive back home. We highly recommend Floyd's to everyone who has auto needs. They are fair, friendly and go well above expectations for service.
I drove to St. Louis area for a business meeting. 6 hour drive. Had some issues with my Dodge Durango on the way down, but made it in time for my meeting. When meeting was done for the day(around 6:30) I tried to start my car and found it would not start. I called Floyds. They had a tow truck there within an hour. The next day, by 2 pm they had left me a message saying it was fixed and I could come and get it. AND...the price for towing and repair were acceptable. Very fair and car now works as it should. Thank you Floyds.