To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Drove in from Ohio Friday night. Car broke down on busy I-70. Called AAA for auto shop recommendations, they gave me two that were the closest. Called the first only to be told can't help us. Second call was to Floyd's. They said get car there in the morning and we'll look at it. Dropped car off, spoke with Nikki and left. Returned a few hours later and was told all checks came back good (no codes or mechanical history showing why it broke down). They ran car thru the paces and still found all okay. I cannot thank the team there that Saturday enough for looking into our car issue. This allowed us that peace of mind to drive back home. We highly recommend Floyd's to everyone who has auto needs. They are fair, friendly and go well above expectations for service.